Return Policy
Please Note: You Must Receive An RMA For Your Return To Be Approved
Contact Sales@libertyflagpoles.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All orders must be inspected upon delivery.
Visible loss (or damage) apparent at time of delivery or missing parts MUST be noted by recipient at the time of deliver. If you have any damages or product discrepancies, please contact our customer service team immediately. We cannot honor request that do not contact us within 5 days of delivery.
All non-defective residential returns and order cancellations are subject to a 10% restock fee plus real shipping costs.
All commercial grade pole returns are subject to a 50% restock fee plus real shipping costs.
All freight deliveries are done by a third party freight delivery company. We do not have control over them and any delivery issues are your responsibility. We will always provide every assistance whenever possible, but if there are fees incurred due to freight being unable to contact you (storage fees or redelivery fees) this will be your responsibility.
Your purchase entails that you agree with all of these standards. If you decide to cancel or return your delivery, of a pole with no damage, it will be subject to the 50% restocking fee and any additional fees incurred by the freight company.
Be sure to add a phone number you can be contacted at. Freight will always call before delivery. We rarely have issues with this, but they need to be able to contact you.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@libertyflagpoles.com.
Exchanges & Returns (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@libertyflagpoles.com and after approval send your item to:
Liberty Flagpoles9 Commercial Drive Unit D
Hampden MA 01036
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.